Unexpected traffic delayed our fun

The extensive menu options for meals were impressive, including a delightful dessert selection. We thoroughly enjoyed the well-appointed onsen and the super comfortable beds made for restful nights.

Unfortunately, we were not warned about the afternoon traffic from Odawara Station, which turned what should have been a 40-minute ride into a frustrating 105-minute ordeal. It impacted our planning.

wonderful access to parks and art in hakone

During our two-night stay, we truly appreciated how quickly we could stroll to the Hakone Museum of Art, just a short 500 meters away, and the breathtaking Hakone Open-Air Museum, which was almost 2 km from us. both places offered stunning views and enriching experiences that complemented our walks around the charming streets of Hakone.

Luxurious hot spring bath services.

Our experience was marred by poor service. The staff's English was inadequate, which led to misunderstandings. We even received incorrect breakfast items during our rushed morning.

Wow, our stay was incredible! The private onsen in our room offered spectacular views and total relaxation. Meals were a feast for the senses, but I wish there were more facilities available for guests to enjoy.

The hot spring bath was relaxing. traffic warning was not given during check-in.

the private onsen was a bit tricky to close the blinds which was annoying. however, the stunning mountain views were breathtaking! our meals were huge and very tasty. the staff made us feel super welcome and were always smiling. 😊

Our stay was phenomenal! The Comfort Premium Suite had breathtaking mountain views and a private onsen that felt luxurious. The staff was exceptionally welcoming and attentive throughout our visit. The keiseki meals were beautifully presented and incredibly tasty.

The shuttle service could be more frequent.

would be happy to recommend for a weekend rest

Amazing service, enjoyable meals, with the butler serving our room being incredibly polite and attentive, and the Japanese breakfast was great while we had access to free parking.

Everything is what I need and want.

this was our best stay in hakone yet. the comfort premium suite had breathtaking mountain views and a private onsen that felt luxurious. the staff was incredibly welcoming, and the keiseki meals exceeded our expectations, making our experience memorable.

the shuttle service could be more frequent.

Amazing experience with breathtaking mountain views and a private onsen. The staff were welcoming and attentive throughout our stay. The keiseki meals were excellent and sizable. The room was spacious and perfectly designed for relaxation. This place feels luxurious and cozy. 👌

The Comfort Premium Suite was just amazing! Super cozy bed and the view was breathtaking. Having a private onsen made it feel so luxurious and relaxing. The room was spacious and clean, with a nice traditional feel. The attention from the staff really stood out too!

The private onsen in our room was absolutely divine, making our stay unforgettable! The mountain views were a bonus. Just wish the shuttle service was more frequent. Overall, a perfect getaway! 😊

The Comfort Premium Suite was a highlight, boasting breathtaking mountain views and a private onsen that offered unmatched relaxation. The service was impeccable. staff members greeted us warmly and attended to our needs at every turn. Dining was a treat, with traditional Japanese meals that were not only exquisite but also ample in portion. However, the shuttle service to the nearest station could have been more frequent and convenient.